1 00:00:00,799 --> 00:00:05,030 here's how to refund games on steam 2 00:00:05,030 --> 00:00:05,040 3 00:00:05,040 --> 00:00:06,789 use the clickable sections to keep track 4 00:00:06,789 --> 00:00:06,799 use the clickable sections to keep track 5 00:00:06,799 --> 00:00:10,549 use the clickable sections to keep track of what step you're on in this tutorial 6 00:00:10,549 --> 00:00:10,559 7 00:00:10,559 --> 00:00:12,230 first it's important to know how long 8 00:00:12,230 --> 00:00:12,240 first it's important to know how long 9 00:00:12,240 --> 00:00:13,830 first it's important to know how long you can play a game until it can't be 10 00:00:13,830 --> 00:00:13,840 you can play a game until it can't be 11 00:00:13,840 --> 00:00:15,110 you can play a game until it can't be refunded 12 00:00:15,110 --> 00:00:15,120 refunded 13 00:00:15,120 --> 00:00:16,790 refunded steam's policy is that you can only 14 00:00:16,790 --> 00:00:16,800 steam's policy is that you can only 15 00:00:16,800 --> 00:00:18,710 steam's policy is that you can only return a game within 14 days of 16 00:00:18,710 --> 00:00:18,720 return a game within 14 days of 17 00:00:18,720 --> 00:00:19,590 return a game within 14 days of purchasing 18 00:00:19,590 --> 00:00:19,600 purchasing 19 00:00:19,600 --> 00:00:21,349 purchasing and cannot have accumulated more than 20 00:00:21,349 --> 00:00:21,359 and cannot have accumulated more than 21 00:00:21,359 --> 00:00:23,910 and cannot have accumulated more than two hours of playing time 22 00:00:23,910 --> 00:00:23,920 two hours of playing time 23 00:00:23,920 --> 00:00:25,910 two hours of playing time in your library you can check playing 24 00:00:25,910 --> 00:00:25,920 in your library you can check playing 25 00:00:25,920 --> 00:00:28,230 in your library you can check playing time on the game you intend to refund 26 00:00:28,230 --> 00:00:28,240 time on the game you intend to refund 27 00:00:28,240 --> 00:00:31,429 time on the game you intend to refund this one portal 2 only has 11 minutes of 28 00:00:31,429 --> 00:00:31,439 this one portal 2 only has 11 minutes of 29 00:00:31,439 --> 00:00:32,310 this one portal 2 only has 11 minutes of playing time 30 00:00:32,310 --> 00:00:32,320 playing time 31 00:00:32,320 --> 00:00:33,990 playing time and was purchased today so it is 32 00:00:33,990 --> 00:00:34,000 and was purchased today so it is 33 00:00:34,000 --> 00:00:35,990 and was purchased today so it is eligible to be returned 34 00:00:35,990 --> 00:00:36,000 eligible to be returned 35 00:00:36,000 --> 00:00:38,389 eligible to be returned now on the top of steam find the button 36 00:00:38,389 --> 00:00:38,399 now on the top of steam find the button 37 00:00:38,399 --> 00:00:39,270 now on the top of steam find the button called help 38 00:00:39,270 --> 00:00:39,280 called help 39 00:00:39,280 --> 00:00:41,270 called help and select steam support in the drop 40 00:00:41,270 --> 00:00:41,280 and select steam support in the drop 41 00:00:41,280 --> 00:00:42,950 and select steam support in the drop down 42 00:00:42,950 --> 00:00:42,960 down 43 00:00:42,960 --> 00:00:47,350 down on this page click purchases 44 00:00:47,350 --> 00:00:47,360 45 00:00:47,360 --> 00:00:49,270 you'll see recent games along with some 46 00:00:49,270 --> 00:00:49,280 you'll see recent games along with some 47 00:00:49,280 --> 00:00:52,069 you'll see recent games along with some menus 48 00:00:52,069 --> 00:00:52,079 49 00:00:52,079 --> 00:00:54,709 next with your game selected click i 50 00:00:54,709 --> 00:00:54,719 next with your game selected click i 51 00:00:54,719 --> 00:00:58,389 next with your game selected click i would like a refund 52 00:00:58,389 --> 00:00:58,399 would like a refund 53 00:00:58,399 --> 00:00:59,910 would like a refund you can choose here if you want to be 54 00:00:59,910 --> 00:00:59,920 you can choose here if you want to be 55 00:00:59,920 --> 00:01:01,430 you can choose here if you want to be reimbursed to your original payment 56 00:01:01,430 --> 00:01:01,440 reimbursed to your original payment 57 00:01:01,440 --> 00:01:02,229 reimbursed to your original payment source 58 00:01:02,229 --> 00:01:02,239 source 59 00:01:02,239 --> 00:01:08,149 source or put the money in your steam wallet 60 00:01:08,149 --> 00:01:08,159 61 00:01:08,159 --> 00:01:09,750 you'll also be asked why you're 62 00:01:09,750 --> 00:01:09,760 you'll also be asked why you're 63 00:01:09,760 --> 00:01:11,270 you'll also be asked why you're refunding 64 00:01:11,270 --> 00:01:11,280 refunding 65 00:01:11,280 --> 00:01:12,870 refunding you can choose the most relevant option 66 00:01:12,870 --> 00:01:12,880 you can choose the most relevant option 67 00:01:12,880 --> 00:01:16,950 you can choose the most relevant option from the drop down and add a note 68 00:01:16,950 --> 00:01:16,960 69 00:01:16,960 --> 00:01:18,710 once submitted steem will immediately 70 00:01:18,710 --> 00:01:18,720 once submitted steem will immediately 71 00:01:18,720 --> 00:01:21,670 once submitted steem will immediately send an email confirming your request 72 00:01:21,670 --> 00:01:21,680 send an email confirming your request 73 00:01:21,680 --> 00:01:23,429 send an email confirming your request typically the refund will be processed 74 00:01:23,429 --> 00:01:23,439 typically the refund will be processed 75 00:01:23,439 --> 00:01:27,840 typically the refund will be processed within an hour