happening out here hi I'm calling the
book a woman's hair cut for a client I'm
looking for something on May 3rd so I
get me one
[Music]
it turns out a big part of getting
things done is making a phone call you
may want to get an oil change schedule
maybe call a plumber in the middle of
the week or even schedule a haircut
appointment you know we are working hard
to help users through those moments we
want to connect users to businesses in a
good way
businesses actually rely a lot on this
but even in the u.s. 60% of small
businesses don't have an online booking
system Sarah we think hey I can help
with this problem so let's go back to
this example let's say you want to ask
Google to make you a haircut appointment
on Tuesday between 10:00 and noon what
happens is the Google assistant makes
the call seamlessly in the background
for you so what you're going to hear is
the Google assistant actually calling a
real salon to schedule the appointment
for you let's listen what time are you
looking for well at 12 p.m. we do not
have a fall scam available but closest
we have so that is a 1:15 do you have
anything between 10:00 a.m. and 12:00
p.m. depending on what service she would
like what service is she looking for
just a woman's haircut for now ok we
have a 10 o'clock 10:00 a.m. is fine ok
what's her first name the first name is
Lisa I'll say perfect so I will see we
thought 10 o'clock on May 3rd ok 3
Thanks great have a great day
[Applause]
that was a real call you just turned the
amazing thing is the assistant can
actually understand the nuances of
conversation we've been working on this
technology for many years it's called
Google duplex it brings together all our
investments over the years and natural
language understanding deep learning
text-to-speech by the way when we are
done the assistant can give you a
confirmation notification saying your
appointment has been taken care of
let me give you another example let's
say you want to call a restaurant but
maybe it's a small restaurant which is
not easily available to book online the
call actually goes a bit differently
than expected so take a listen it's for
four people
[Music]
Wednesday at 6 p.m. oh actually we like
opera like a five people four people
before you can come how long is the way
usually to be seated
[Music]
for next Wednesday the 7th oh no it's
not too easy
you can call people okay oh I got you
Thanks
[Applause]
a game that was real call we have many
of these examples where the calls quite
don't go as expected but the assistant
understands the context the nuance it
knew to ask for wait times in this case
and handle the interaction gracefully
but we're still developing this
technology and we actually want to work
hard to get this right get the user
experience and the expectation right for
both businesses and users but done
correctly it will save time for people
and generate a lot of value for
businesses we really want it to work in
cases safe here a busy pattern in the
morning and your kid is sick and you
want to call for a doctor's appointment
so we're gonna work hard to get this
right there is a more straightforward
case where we can roll this out sooner
where for example every single day we
get a lot of queries into Google where
people are wondering on the opening and
closing hours of businesses but it gets
tricky during holidays and businesses
get a lot of calls so we as Google can
make just that one phone call and then
update the information for millions of
users and it'll save a small business
countless number of calls so we're gonna
get moments like this right and make the
experience better for users this is
going to be rolling out as an experiment
in the coming weeks and so stay tuned
[Applause]
in a common theme across all this is we
are working hard to give users back time
we've always been obsessed about that at
Google